Privacy Policy

Effective Date: January 26, 2025

Collette 3D Creations ("we," "our," "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.

1. Information We Collect

1.1 Personal Information: When you interact with us, we may collect personal information such as your name, email address, phone number, mailing address, and payment details.

1.2 Non-Personal Information: We may collect non-identifiable information such as IP addresses, browser type, device information, and usage data to improve our services and website functionality.

1.3 Consent: By providing us with your personal information, you consent to its collection, use, and disclosure in accordance with this Privacy Policy.

2. How We Use Your Information

2.1 Service Delivery: To process orders, deliver products, and provide customer support.

2.2 Communication: To contact you regarding your orders, respond to inquiries, and send updates about our products and services.

2.3 Marketing: To send promotional materials and updates, provided you have opted in. You can opt out at any time.

2.4 Improvement: To analyze user behavior and improve our website, products, and services.

2.5 Legal Compliance: To comply with legal and regulatory requirements.

3. Disclosure of Information

3.1 Third-Party Service Providers: We may share your information with trusted third parties (e.g., payment processors, shipping companies) to fulfill your orders. These parties are bound by confidentiality agreements and may only use your information for the purposes specified.

3.2 Legal Obligations: We may disclose personal information if required by law, such as in response to a court order or government request.

3.3 Business Transfers: In the event of a merger, sale, or reorganization, your information may be transferred to the new entity under the same terms as this policy.

4. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Once no longer needed, we securely delete or anonymize your data.

5. Security

We take reasonable precautions to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of electronic storage or transmission is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Your Rights

6.1 Access and Correction: You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.

6.2 Withdrawal of Consent: You may withdraw your consent for us to collect, use, or disclose your personal information at any time, subject to legal or contractual obligations.

6.3 Complaints: If you believe your privacy rights have been violated, you can file a complaint with us or with the Office of the Privacy Commissioner of Canada.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings.

8. International Data Transfers

If you access our services from outside Canada, please note that your information may be transferred to and stored in Canada. By using our services, you consent to this transfer.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised effective date.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Collette 3D Creations
Saturday, Elm Place Paris and York Thursday, 40 Elm St, Greater Sudbury, ON P3C 1S9

If we are unable to attend contact our email at:
collette3dcreations@gmail.com

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.